Frequently Asked Questions

What browser should I use to access ONlinE Vision?
You must use a browser that supports encryption. Netscape Navigator or Microsoft Internet Explorer versions 3.0 and higher are recommended.

Where do I find my Personal Identification Number? Can I change my PIN?
The PIN used for ONlinE Vision is the same one used for phONE Vision (the Audio Response System). Contact the Credit Union on how to get your PIN or go to the Request Information page and PIN Question request. You can change your PIN, either through ONlinE Vision or through phONE Vision. The revised PIN will work for both systems. You must use a numeric PIN for this purpose, since phONE Vision system only accepts numbers. Your PIN can range from 4 to 9 digits. The more digits in the PIN, the harder it is to compromise the number.

When logging on, I received a message asking me to allow the system to set a cookie. What does this mean?
ONlinE Vision assigns a random session ID each time you log in. This ID is verified each time you send or receive information from ONlinE Vision. The session ID provides security for your private information by responding only to requests that are intended for you. The session cookie is not stored on your computer, and it is dismissed when you exit your browser or are logged out after the inactivity period. Without accepting this session ID (cookie), you cannot explore your accounts with ONlinE Vision.

I keep getting "time out" messages each time I try to explore my account information.
You may not have your browser set to allow "cookies". See the question above.

What functions are available through ONlinE Vision?
Transfers between suffixes, loan payments, account inquiries, transaction history, verification of cleared checks, and withdrawals (a check is mailed to you).

Is there a fee for using ONlinE Vision?
There is no fee for using the basic functions of ONlinE Vision.

When will transactions be posted?
The system is online and real time. Your account will be updated as soon as you complete the transaction. If you complete a transaction after normal business hours and try to view account history, you need to change the reference date at the bottom to the next business day.

May I download information to my financial management software?
Yes, ONlinE Vision allows downloading to either Quicken or Microsoft Money.

For what periods is "transaction history" and check verification available?
ONlinE Vision allows you to span transaction activity since August 1, 2001!

What about security issues? Can other people see my accounts or watch what I'm doing with my transactions?
We use the best available technology in security, firewalls and encryption. Also, if your ONlinE Vision session is inactive for more than a few minutes, the session will "time out", requiring you to enter your account and PIN again before continuing. As an additional security measure, ONlinE Vision will only accept three (3) invalid PIN attempts before locking the account out. We advise you not to share your PIN with others, or to keep it in any place readily accessible to others. You may want to check out our separate section on Security Information.